Customer Support
New Hours of Operation:
Monday - Saturday 10:00 AM to 10:00 PM
Sunday 10:00 AM - 9:00 PM
Message us on Facebook with any questions or concerns.
If we do not respond immediately we will see your message the following day to assist you as soon as possible!
Phone support is available during our store hours: 910.798.6006.
For major issues, email [email protected].
We will do our best to respond within 1 business day.
Please be aware that we may not be able to immediately fulfill orders placed an hour before close with the 'in-store pickup' shipping option.
Curbside pick-up
Cape Fear Games is offering contactless curbside pick-up for our local residents. Once your order is placed, we will contact you to schedule a pick-up time. Orders may be placed in a variety of ways: Online through our website, by calling (910) 798-6006 during our regular hours, by messaging us through Facebook, or emailing us at [email protected].
Please note that we are still in the process of getting our current stock listed online.
The majority of board games and puzzles have been listed. The role playing games, table top miniatures, and disc golf sections are currently being worked on. There are still hundreds of available items yet to list, so please contact us if you don't see the item you want.
Interested in ordering Magic the Gathering, Pokémon or Yu-Gi-Oh singles? Check out our capefeargames.com website!
See Terms & Conditions here.
See Shipping & Return policies here.
Cape Fear Games
4107 Oleander Dr STE D
28403
Wilmington, NC
Contact us
Frequently asked questions
FAQ & Policies
A: All cards we purchase will pass through the same rigorous grading process. We evaluate all cards on the same grading scale, which can be viewed here: our grading scale. Cards that have been signed by the card's artist or that have been given a Pro Tour/Grand Prix/Tournament stamp, but are in otherwise Near Mint condition, will be graded as Lightly Played.
A: Orders placed before 2:00PM EST, Monday-Friday will typically ship same day. We cannot guarantee that orders will ship the same day they are received, but we will make every effort to do so. We also ship on Saturday and Sunday, but orders shipped on Saturday and Sunday will not be handed off to USPS or UPS until the following Monday. For International orders, we recommend choosing USPS Express Mail or UPS International. Customers are responsible for choosing a shipping option that will allow an order to be properly tracked during transit. Cape Fear Games will not be held responsible for international orders that are shipped using a shipping method that does not provide a suitable method of tracking, or in instances where a customer otherwise vacates their rights to tracking. Any questions about fees can be answered at this link http://www.capefeargames.com/shipping_rates
We recommend upgrading to at least Priority Mail, even for Domestic Shipments. Unfortunately, once we put your package in the mail, we cannot be held responsible for lost, missing, or misplaced packages.
Once a Preorder has been placed, you can request that it be canceled, modified, or combined with other Preorders for a 15% fee. Preorders not paid for will be canceled.
The entire order will be held until the preordered cards are available. If you would like the in-stock items sooner, please make two separate orders.
You can place an order on our site but please be aware that you may have to pass our ID Verification process which could delay your order up to 5 business days.
Yes, we do. All International orders will be subject to our Identity Verification process before being shipped.
We ask that you only use one coupon per order and you may share them with your friends. Some of our coupons are one-time use coupons, and once they are used, they will no longer be valid.