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Customer Support

Due to the Covid 19 pandemic, several changes have taken place.

The latest information can be found on this website, or by following us on Facebook, Instagram, and subscribing to our Newsletter.  Thank you so much to everyone for being understanding and doing their best to protect others during such a high-stress time!

 

Our retail area is now open! We've made some adjustments to the retail space, and shopping paths, to minimize risk for both staff and customers. Staff will be wearing masks & maintaining a safe distance. 

Curbside pick-up
Cape Fear Games is offering contactless curbside pick-up for our local residents. Once your order is placed, we will contact you to schedule a pick-up time.  Orders may be placed in a variety of ways: Online through our website, by calling (910) 798-6006 during our regular hours, by messaging us through Facebook, or emailing us at [email protected]

Please note that we are still in the process of getting our current stock listed online.
The majority of board games and puzzles have been listed. The role playing games, table top miniatures, and disc golf sections are currently being worked on. There are still hundreds of available items yet to list, so please contact us if you don't see the item you want.

Interested in ordering Magic the Gathering, Pokémon or Yu-Gi-Oh singles? Check out our capefeargames.com website!

 

New Hours of Operation:


Monday - Saturday
10:00 AM to 10:00 PM

Sunday 10:00 AM - 9:00 PM

 

 

Message us on Facebook with any questions or concerns.
If we do not respond immediately we will see your message the following day to assist you as soon as possible!

Phone support is available during our store hours: 910.798.6006. 
For major issues, email [email protected]
We will do our best to respond within 1 business day.

Please be aware that we may not be able to immediately fulfill orders placed an hour before close with the 'in-store pickup' shipping option.

 

 

 

 

 

 

 

Magic Sealed Product Policy


As an Authorized Internet Retailer with Wizards of the Coast, we can only ship Magic: the Gathering sealed products that are less 2 years old within the U.S and its Territories.

 

Cape Fear Games reserves the right to cancel or limit an order for any reason


We are here to serve the players first and foremost and while we do not mind dealers and resellers ordering from us we may limit the number of a specific card you're able to buy from us or cancel your order providing a full refund. We will contact you if there is an issue before canceling your order.

9107986006
Cape Fear Games

4107 Oleander Dr STE D

28403

Wilmington, NC

Contact us

Frequently asked questions

FAQ & Policies
Q: What condition are the cards in?

A: All cards we purchase will pass through the same rigorous grading process. We evaluate all cards on the same grading scale, which can be viewed here: our grading scale. Cards that have been signed by the card's artist or that have been given a Pro Tour/Grand Prix/Tournament stamp, but are in otherwise Near Mint condition, will be graded as Lightly Played.

 

Q: How long does shipping take and how much does it cost?

A: Orders placed before 2:00PM EST, Monday-Friday will typically ship same day. We cannot guarantee that orders will ship the same day they are received, but we will make every effort to do so. We also ship on Saturday and Sunday, but orders shipped on Saturday and Sunday will not be handed off to USPS or UPS until the following Monday. For International orders, we recommend choosing USPS Express Mail or UPS International. Customers are responsible for choosing a shipping option that will allow an order to be properly tracked during transit. Cape Fear Games will not be held responsible for international orders that are shipped using a shipping method that does not provide a suitable method of tracking, or in instances where a customer otherwise vacates their rights to tracking. Any questions about fees can be answered at this link http://www.capefeargames.com/shipping_rates

Q: What happens if my package is lost?

We recommend upgrading to at least Priority Mail, even for Domestic Shipments. Unfortunately, once we put your package in the mail, we cannot be held responsible for lost, missing, or misplaced packages.

 

Q: How do I cancel/modify/combine Preorders?

Once a Preorder has been placed, you can request that it be canceled, modified, or combined with other Preorders for a 15% fee. Preorders not paid for will be canceled.  

Q: What if my order contains Preorders and in-stock items?

The entire order will be held until the preordered cards are available. If you would like the in-stock items sooner, please make two separate orders.

 

Q: Can I order if my billing and shipping addresses do not match?

You can place an order on our site but please be aware that you may have to pass our ID Verification process which could delay your order up to 5 business days.

 

Q: Do you ship Internationally?

Yes, we do. All International orders will be subject to our Identity Verification process before being shipped.

 

Q: I got a coupon and want to use it. Are there any limitations?

We ask that you only use one coupon per order and you may share them with your friends. Some of our coupons are one-time use coupons, and once they are used, they will no longer be valid.

 

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