FAQ & Policies
Q: What condition are the cards in?
A: All cards we purchase will pass through the same rigorous grading process. We evaluate all cards on the same grading scale, which can be viewed here: our grading scale. Cards that have been signed by the card's artist or that have been given a Pro Tour/Grand Prix/Tournament stamp, but are in otherwise Near Mint condition, will be graded as Lightly Played.
Q: How long does shipping take and how much does it cost?
A: Orders placed before 2:00PM EST, Monday-Friday will typically ship same day. We cannot guarantee that orders will ship the same day they are received, but we will make every effort to do so. We also ship on Saturday and Sunday, but orders shipped on Saturday and Sunday will not be handed off to USPS or UPS until the following Monday. For International orders, we recommend choosing USPS Express Mail or UPS International. Customers are responsible for choosing a shipping option that will allow an order to be properly tracked during transit. Cape Fear Games will not be held responsible for international orders that are shipped using a shipping method that does not provide a suitable method of tracking, or in instances where a customer otherwise vacates their rights to tracking. Any questions about fees can be answered at this link http://www.capefeargames.com/shipping_rates
Q: What happens if my package is lost?
We recommend upgrading to at least Priority Mail, even for Domestic Shipments. Unfortunately, once we put your package in the mail, we cannot be held responsible for lost, missing, or misplaced packages.
Q: How do I cancel/modify/combine Preorders?
Once a Preorder has been placed, you can request that it be canceled, modified, or combined with other Preorders for a 15% fee. Preorders not paid for will be canceled.
Q: What if my order contains Preorders and in-stock items?
The entire order will be held until the preordered cards are available. If you would like the in-stock items sooner, please make two separate orders.
Q: Can I order if my billing and shipping addresses do not match?
You can place an order on our site but please be aware that you may have to pass our ID Verification process which could delay your order up to 5 business days.
Q: Do you ship Internationally?
Yes, we do. All International orders will be subject to our Identity Verification process before being shipped.
Q: I got a coupon and want to use it. Are there any limitations?
We ask that you only use one coupon per order and you may share them with your friends. Some of our coupons are one-time use coupons, and once they are used, they will no longer be valid.